Refund policy

Shipping Policy

Thank you for shopping with (VAYXEL). We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how orders are processed and delivered.

1. Order Processing Time

All orders placed on our website are processed within (24 Hour) after the order is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order is processed, it will be prepared for shipment and handed over to our delivery partners.

2. Shipping Methods

We partner with reliable courier and logistics providers to ensure safe and timely delivery of your orders. Shipping methods may include standard courier services depending on your location.

The available shipping method will automatically be selected during checkout based on your delivery address.

3. Delivery Timeframes

After dispatch, the estimated delivery time is typically (5–7 Business days) depending on your location.

Delivery times may vary based on:

  • Distance from our fulfillment center

  • Courier service availability

  • Weather or logistical delays

Please note that delivery timelines are estimates and not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on your order value, location, and the shipping method selected.

The applicable shipping fee will be shown clearly during checkout as (Free Shipping ) before you complete your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation message or email containing your tracking number and tracking link.

You can use this tracking information to monitor the status and location of your shipment in real time.

6. Delivery Issues and Delays

While we work with trusted delivery partners, delays may occasionally occur due to factors beyond our control such as weather conditions, courier delays, or high shipping volumes.

If you experience any issues with your delivery, please contact our support team so we can assist you as quickly as possible.

7. International Shipping

Currently, international shipping may be available depending on the destination. Delivery times and shipping charges for international orders may vary.

Customers are responsible for any applicable customs duties, taxes, or import charges that may apply in their country.

For more details about international shipping availability, please contact our support team before placing an order.

Return and Refund Policy

At (VAYXEL), we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a fair return and refund process.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unwashed, and in its original condition

  • Include original packaging and tags

  • Not be damaged due to misuse by the customer

Return requests must be initiated within (2 days) of receiving the product.

2. Return Timeframe

Customers must report any return request within (48 hour) after the product has been delivered.

Requests made after this period may not be eligible for return or replacement.

3. Refund Process

Once your return request is approved and the product is received and inspected, we will process the refund.

Approved refunds are typically processed within (48 hour) and will be credited to the original payment method used during checkout.

Refund processing time may vary depending on your bank or payment provider.

4. Exchange Options

If you receive a product with a size issue or wish to exchange it for another size (subject to availability), we may offer an exchange option.

Exchange requests must follow the same eligibility and timeframe rules mentioned above.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within (48 hour) of delivery.

To help us resolve the issue quickly, you may be asked to provide:

  • Clear photos of the product

  • The order number

  • A brief description of the issue

Once verified, we will arrange a replacement or refund.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used, washed, or damaged after delivery

  • Items without original tags or packaging

  • Products marked as final sale or non-returnable

7. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product sent by us.

Specific return shipping charges will be communicated during the return approval process.

8. Contact Information

For any return or refund requests, please contact our support team:

Email: (support@veyxel.in)

Please include your order number and details of your request so we can assist you as quickly as possible.